Terms of Use


(a) “Landlord” – the company RENT DRIVE Ltd., with its registered office at: Ozaljska 21, 10000 Zagreb, Croatia, OIB: 72716084161

(b) “Lessee” means a natural or legal person who rents a vehicle or on whose behalf. It is stated in the Vehicle Lease Agreement as the “Lessee” and is responsible for compliance with all points of these General Terms and Conditions of Lease and the Lease Agreement.

(c) “Contract” means an individual rental agreement signed when a vehicle is rented in which the use of the vehicle is authorized, defines the collection and return of the vehicle, coverage, equipment and services included in the rental price and the method of rent payment. The contract also contains information on the mileage, fuel quantity, damage and possible defects on the rented vehicle, as well as other rights and obligations that both parties fully accept with their signatures.

The condition of the vehicle at the time of issue and the General Terms and Conditions of Lease are considered part of the Vehicle Lease Agreement.

(d) “Driver / Additional Driver” – a natural person specified in the Lease Agreement as a “User” who signs the Lease Agreement and takes over the vehicle, responsible for compliance with all provisions of the Lease Agreement.

(e) “User” – the Lessee, the Driver and the Additional Driver hereinafter referred to as the General Terms and Conditions are marked with one word – the User.

(f) “Vehicle” means the leased object of the Contract, the particulars of which are specified in the Contract.


By signing the Agreement, the User confirms that he takes over the vehicle in good condition, suitable for the agreed use, with all the associated equipment and accompanying documentation.

The driver who takes over the vehicle on behalf of the User of the legal entity and signs the Agreement to have the authorization, and guarantees and is responsible to the Lessor, jointly and severally with that legal entity, for compliance and fulfillment of all obligations under this Agreement.

By signing the Agreement, the User warrants to the Lessor that he meets the general conditions of minimum years for driving a motor vehicle and that he has the necessary documents for driving a motor vehicle, in accordance with the positive regulations of the Republic of Croatia. as an annex to the Treaty.

The User is still liable for traffic violations committed during the term of the Agreement after the termination of the Agreement.


Before taking over the rental vehicle, the user is obliged to pre-authorize his credit card to the amount determined by the Lessor according to his assessment, depending on the class of vehicle, duration of the lease, coverage, etc.

By signing the Lease Agreement, the User authorizes the Lessor to charge all amounts for daily rent according to the agreed tariff, daily allowances (purchased coverings, additional equipment and services), as well as the incurred costs that are calculated, all according to the valid Price List.

User account means the credit or debit card account on which the pre-authorization or other agreed account was performed.

The Lessor may charge amounts payable by debiting the User’s account during or after the end of the lease, when it determines the existence of the User’s obligation, or the User may pay such costs in agreement with the Lessor, which is free choice of the Lessor.

If the User pays the costs by direct payment to the account of the Lessor, he is obliged to do so within the specified deadline for payment of the invoice.

In case of delay, the User is obliged to pay the Landlord legal default interest, as well as any additional costs actually incurred.


By signing the contract, the User declares that he is familiar with all the following obligations, and that he accepts them:

(a) that after the termination of the lease, the vehicle will be returned to the place and within the period specified in the Contract, in condition, with equipment and the amount of fuel in which he took it, or before the agreed deadline, at the request of the Lessor;

(b) to request an extension of the agreed rental period, as well as any other changes to the lease, from the Lessor, in writing, at least before the expiration of the rental period, otherwise the Lessor is authorized to report the disappearance of the leased vehicle;

(c) that the vehicle will not be overloaded, used for driver training, transport or towing of other vehicles or trailers, for paid passenger transport, for races, endurance tests, speed tests, for illegal acts;

(d) that the vehicle will be used only by the driver or an additional driver, for his own needs and in accordance with the purpose of the vehicle and that the vehicle will not be made available to unauthorized users and third parties;

(e) that the vehicle will be used properly and treated with the care of a good host / operator;

(f) that the vehicle, when it leaves, will always be locked with the windows closed and the keys and documentation of the vehicle taken and always kept under personal control;

(g) to drive only on public roads, free from the effects of alcohol or narcotics, in compliance with all traffic regulations and traffic regulations;

(h) to take care of the regular technical correctness of the vehicle, ie to regularly check the coolant, oil, other fluids, tire pressure, etc.

(i) when indicated by the signal instruments in the vehicle or if the User considers that the vehicle requires servicing, he is obliged to contact the Lessor to perform regular services and send the vehicle to an authorized service workshop, as well as to perform other service activities and other repairs. In case of damage to the vehicle or damage to the vehicle due to non-compliance with the provisions of these General Terms and Conditions, the User is obliged to compensate all such damage and any lost earnings due to inability to perform basic activities with a particular vehicle.

(j) that he will neither carry nor allow the carriage of more passengers or goods in the vehicle than the maximum allowed specified in the registration certificate, ie the vehicle, and that he will not make any modifications to the vehicle;

(k) that the vehicle will not drive outside the borders of the Republic of Croatia, unless previously announced, for which the Lessor may charge an additional fee in accordance with the Price List. In case of violation of cross-border and territorial restrictions on the use of the vehicle, all insurances for the User referred to in item 8 of these Terms and Conditions shall cease to be valid.

(l) to bear all costs related to the operation of vehicles, fuel, tolls, tolls, parking, misdemeanor and other similar fees,

The User authorizes the Lessor to, without prior notice, for the collection of all traffic violations and parking and other penalties, determined by law of the country in which the vehicle is driven, and committed during the lease, regardless of when they are determined or due, increased by any handling costs , debit the credit or debit card listed on the front of this Lease Agreement;

(m) that the Lessee, a legal entity exceptionally, with prior written notice and consent of the Lessor, may lease the vehicle as a driver to its employee who meets the prescribed conditions, and in that case is obliged to acquaint him with these lease conditions and driver responsibilities. in which case it does not diminish the liability of that legal entity for compliance with these Terms and the Lease Agreement.


In case of damage to the vehicle, lack of equipment or accessories, missing documentation, license plates or vehicle keys, the User compensates the damage according to the valid Price List.

The user of the vehicle is liable if there is damage to the engine or drive mechanism of the vehicle (for example due to lack of oil, coolant and other fluids in the engine), as well as in cases of crankcase damage, clutch damage (so-called burned clutch), vehicle damage, losses / damage to vehicle documents and keys, loss / destruction of license plates, damage to the interior of the vehicle, burnt seats, spillage of inappropriate fuel or other malfunctions caused by negligence of the user or driver of the vehicle (eg careless driving or driving off paved roads). In all these cases, the Vehicle User reimburses the Lessor the full amount of vehicle repair costs and additionally the amount of lost daily rent of the vehicle according to the valid price list of the Lessor during the repair, but not more than 30 days, and all other damages, such as vehicle towing costs or impaired value. vehicles. The user or the person to whom the user has given the vehicle for use, undertakes to use the vehicle according to the manufacturer’s instructions, as well as the use of diesel or unleaded fuel according to the manufacturer’s instructions. All damages resulting from non-compliance with these instructions are not covered by insurance and fall to the detriment of the Vehicle User.


In the event of a traffic accident, damage, breakdown, evasion, theft, vehicle malfunction or other similar circumstances, the User is obliged to:

– protect and insure the vehicle from deterioration and occurrence of even greater damage, until it is taken over by the Lessor;
– record the names and addresses of participants and witnesses;
– call the competent police and ensure their record, except in the case of a malfunction;
– without delay give a statement about the event in the nearest branch of the Landlord.

The User of the vehicle is obliged to report any damage to the vehicle to the police, in case the User does not provide a police record, does not give a statement, and does not provide an alcohol test of the driver, all costs of damages related to damage or disappearance of the vehicle , including lost profit in the amount of daily rent due to non-use of the vehicle during the repair, up to a maximum of 30 days, regardless of the user’s fault for the event and whether the User accepted and paid redemption of liability for participation in damage (CDW +) or redemption total liability for participation in damage (SCDW).

The Lessor shall reimburse the User for the necessary costs for oil, lubricant, regular servicing and other necessary light repairs, which were incurred during the rental, except for the costs of washing the rented vehicle, based on the invoice presented after payment.

To reimburse the above costs, the User must obtain the consent of the authorized person of the Lessor, otherwise reimbursement will not be possible. The User is obliged to submit to the Landlord a valid invoice issued by the legal entity that performed the service, and reads RENT DRIVE Ltd., Ozaljska 21, OIB 72716084161, which is a prerequisite for the payment of the fee.


The User may reduce the risk and the amount of the obligation to compensate the damage by accepting appropriate coverage, provided that the damage was not caused by violating the provisions of these Terms, Lease Agreement and legal regulations, or intentional or improper use of the vehicle.

Reduction of liability for damage or theft involving damage (CDW / TP); by accepting, the user of the vehicle can reduce his liability for damage or theft, by the difference between the participation in the damage (franchise) and the full amount of damage.

Accident Passenger Coverage (PAI); the driver and passengers are insured in case of death and disability up to the amounts prescribed by the insurance company with which all the Lessor’s vehicles are insured.

Purchase of part of the liability for participation in the damage (CDW +); by accepting and paying the daily cover, the User may limit his liability for damage to the vehicle.

Purchase of liability for damage to tires, chassis and glass (WUG); by accepting this fee, a cover for destruction / damage of tires, rim or rim cover, destruction / damage of the vehicle undercarriage and vehicle windows is contracted.

Redemption of total liability for participation in damages (SCDW); by accepting and paying the daily coverage, the User may further limit the total liability for damage to the vehicle. Payment of SCDW coverage does not cover the risks: destruction / damage of tires, rim or rim cover, destruction / damage of the vehicle undercarriage, interior of the vehicle (unless the interior is damaged in an accident), all vehicle windows and all damage without a police record.

By signing the Lease Agreement, the User authorizes the Lessor to charge the credit card holder, or some other method of payment, all costs of repairs, failures or losses, up to the deductible or the full amount of damage if he did not comply with these general terms and conditions. after the vehicle has been returned and the User has not notified the Lessor in accordance with the vehicle return procedure. The insurance does not cover damages caused in risk areas or in war zones, as well as in case the rented vehicle is used outside the borders of the Republic of Croatia, in transit through Neum, transport by ferry and on islands, without the written consent of the Lessor.


The user provides personal data voluntarily. Personal data of users are needed in the process of realization of the requested service.

The landlord uses and processes personal data in accordance with applicable regulations on personal data protection. Information on the processing of personal data, as well as on the rights of users, can be found in the Privacy Statement available at Privacy Policy page


The Lessor is not liable for the damage suffered by the User due to delays in the delivery of the vehicle, as well as for damages that would occur to the User due to a breakdown in the vehicle during the rental.

The Lessor has the right to terminate the Lease Agreement and immediately take possession of the vehicle if the User does not act or does not act in accordance with any provision of these Terms or the Lease Agreement, or if the vehicle is damaged. Termination of the Lease under this provision is without prejudice to other rights of the Lessor under these Terms and the Lease Agreement.

This contract is made in two identical copies, one of which is delivered to the User, and the other is kept by the Lessor.

By signing the last page of this Agreement, the User accepts this agreement and all its provisions, and by accepting the insurance coverage referred to in Article 8, he also accepts the insurance conditions of the insurer for those types of insurance with which he is familiar.

Amendments to this Agreement may only be made in writing, and word of mouth shall be invalid.

In the event of a dispute under this Agreement, the parties agree on the territorial jurisdiction of the court with actual jurisdiction in Zagreb with the application of Croatian law.